Our team continues to be here for you and your cherished pets. We are OPEN and are now able to provide a wide range of services. To learn more about the changes we have implemented in response to COVID-19 and what to expect during your next visit, click here.
Thank you to our clients for allowing up to share their feedback! Check out what they have to say below:
Hello Dr. Harris-Dain,
How to express the thanks I want to send to you and your staff!! ‘Baby Girl’ came into my life, by chance. She had had quite a difficult road. Born feral, twice with the SPCA, and then a family who could not keep her as their teenaged daughter was dying, and they had both a cat and a dog as well. What a story, and a life! So four days later they were at my door with this beauty and a bag of belongings! It is great that you and staff were recommended to me. I appreciate knowing I can phone when I need advice. All ….front desk staff and your assistants are good listeners to my questions and worries. Have to mention how much I enjoy meeting your patients! I appreciate your attention, suggestions, help and support…and being able to talk with you if I am worried about anything! Thanking you so much, Natalie …..and ‘Baby Girl’.
Last updated: June 29, 2020
With recent changes to restrictions on businesses, we are pleased to advise that effective June 5, 2020 the restrictions on veterinary practices have been lifted. Based on these changes, below are some important updates to our operating policies.
1. WE CAN SEE ALL CASES BY APPOINTMENT ONLY
This includes vaccines, wellness exams, blood work, Lyme testing, spays and neuters, dental services, and more!
2. SAFETY MEASURES TO KEEP EVERYONE SAFE
As of July 6th, we are allowing 1 client in per pet into the hospital (with the exception of euthanasias where we can accommodate 2 clients if needed). When you arrive, please remain outside the hospital and use your cell phone to call us so a staff member can meet you at the door and bring you and your pet into the hospital for an examination.
We ask that you wear a mask when in our building and encourage you to bring your own, we request you step into a disinfectant shoe tray before proceeding into the exam room. While in the exam room please minimize contact and keep with our social distancing protocols in the confined space. We are unable to offer the use of our hospital washroom at this time.
You may choose to continue with the "closed-door" approach and we can obtain a history over the phone and then collect the pet at the door for the exam. The Veterinarian will then call you to discuss the recommended treatment plan. After your appointment, a staff member will return your pet to you outside and take care of any needed medications and payment.
Continue the use of credit cards as the preferred payment method.
Continue with curbside pickup of food and medication (unless you have used our online store and are having your order delivered directly to your home). To place an order through our online store, visit our website and click on "Online Store".
3. ONLINE CONSULTATIONS ARE AVAILABLE
If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.
4. OPERATING HOURS
We are OPEN with the following hours:
Monday - Friday: 7:30 am - 8:00 pm Saturday: 8:00 am - 2:00 pm Sunday: Closed
NEW PET OWNERS
Have you welcomed a new furry family member to your home? We’d love to meet them! Visit our Must Know New Pet Owner Information page for useful resources and helpful recommendations for new pet owners.
Thank you for your patience and understanding and we look forward to seeing you and your furry family members again!