Our team continues to be here for you and your cherished pets. We are OPEN and are now able to provide a wide range of services. To learn more about the changes we have implemented in response to COVID-19 and what to expect during your next visit, click here.

Testimonials

Thank you to our clients for allowing up to share their feedback! Check out what they have to say below:


Hello Dr. Harris-Dain,

How to express the thanks I want to send to you and your staff!! ‘Baby Girl’ came into my life, by chance. She had had quite a difficult road. Born feral, twice with the SPCA, and then a family who could not keep her as their teenaged daughter was dying, and they had both a cat and a dog as well. What a story, and a life! So four days later they were at my door with this beauty and a bag of belongings! It is great that you and staff were recommended to me. I appreciate knowing I can phone when I need advice. All ….front desk staff and your assistants are good listeners to my questions and worries. Have to mention how much I enjoy meeting your patients! I appreciate your attention, suggestions, help and support…and being able to talk with you if I am worried about anything! Thanking you so much, Natalie …..and ‘Baby Girl’.

 

COVID-19: Additional measures we are taking

Dear Clients,

Due to the close contact that our work requires, we have taken additional measures to protect you and our team while providing care for your furry family members.

The following changes are effective as of Monday, March 23, 2020:

1. We are currently operating a “closed waiting room” policy to protect our clients and staff. When you arrive, please remain in your vehicle and use your cell phone to call us at 902.443.9385. One of our staff members will obtain a history via phone and meet you at our front door to bring your pet into the clinic for an examination with the veterinarian. We will then return your pet to you outside once the veterinarian discusses a recommended treatment plan.

2. We are continuing to accept appointments for urgent or sick pets, as well as time-sensitive vaccinations for adult dogs and cats as well as puppies and kittens. All other services will be scheduled for a later time.

3. We are still OPEN but are now working with reduced hours, reduced staff numbers and a need to close for extensive cleaning between shifts. Monday to Friday 10am-2pm, 4pm-7pm; and Saturdays from 10am - 2pm

4. If you are ordering food or medications, please allow 2-4 business days as our suppliers are dealing with increased demand and are trying to fill orders as quickly as possible. We will advise you as soon as your order arrives. Please call us when you arrive to pick up your order, but do not enter the hospital. Our staff will take payment over the phone and place the items in a pickup bin located just outside our front doors.

5. For the time being, we are not accepting cash as payment. Credit cards and debit card payments are still available.

Online consultations are now available! If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.

Following the recommendations of our government and medical experts, we are doing our best to practice social distancing within the constraints of our roles. As such, we have taken measures to avoid both contracting and facilitating the spread of this virus.

Thank you for helping us be diligent for everyone's safety. As we have heard from all levels of government, the situation is fluid and any updates will be provided as changes occur.

- Your dedicated team at Fairview Animal Hospital