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Last updated: June 29, 2020

Dear Clients,

With recent changes to restrictions on businesses, we are pleased to advise that effective June 5, 2020 the restrictions on veterinary practices have been lifted. Based on these changes, below are some important updates to our operating policies.

1. WE CAN SEE ALL CASES BY APPOINTMENT ONLY

This includes vaccines, wellness exams, blood work, Lyme testing, spays and neuters, dental services, and more!

2. SAFETY MEASURES TO KEEP EVERYONE SAFE

• As of July 6th, we are allowing 1 client in per pet into the hospital (with the exception of euthanasias where we can accommodate 2 clients if needed). When you arrive, please remain outside the hospital and use your cell phone to call us so a staff member can meet you at the door and bring you and your pet into the hospital for an examination.
• We ask that you wear a mask when in our building and encourage you to bring your own, we request you step into a disinfectant shoe tray before proceeding into the exam room. While in the exam room please minimize contact and keep with our social distancing protocols in the confined space. We are unable to offer the use of our hospital washroom at this time.
• You may choose to continue with the "closed-door" approach and we can obtain a history over the phone and then collect the pet at the door for the exam. The Veterinarian will then call you to discuss the recommended treatment plan. After your appointment, a staff member will return your pet to you outside and take care of any needed medications and payment.
• Continue the use of credit cards as the preferred payment method.
• Continue with curbside pickup of food and medication (unless you have used our online store and are having your order delivered directly to your home). To place an order through our online store, visit our website and click on "Online Store".

3. ONLINE CONSULTATIONS ARE AVAILABLE

If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.

4. OPERATING HOURS

We are OPEN with the following hours:

Monday - Friday: 7:30 am - 8:00 pm
Saturday: 8:00 am - 2:00 pm
Sunday: Closed

NEW PET OWNERS

Have you welcomed a new furry family member to your home? We’d love to meet them! Visit our Must Know New Pet Owner Information page for useful resources and helpful recommendations for new pet owners.

Thank you for your patience and understanding and we look forward to seeing you and your furry family members again!

- Your dedicated team at Fairview Animal Hospital